Foton
Foton support team reviewing a warranty case

Case Status

Track your
warranty claim.

Enter the reference number from your claim confirmation email to check the latest status — review, approval, replacement, or completion.

Lodge a New ClaimView All Warranty Tools
  • Real-time Status
  • Email Updates
  • 2–3 Business Day Reviews

Status Lookup

Track your case

Your reference number is included in the confirmation email sent after you submit a warranty claim. It typically begins with RMA or CASE.

Can't find your reference? Contact our support team and we'll look it up for you.

Need More Help

Don't have a reference yet?

Submit a Claim

Don't have a reference yet? Lodge a new warranty claim with all supporting documentation.

Lodge a claim→

Claim Procedure

Step-by-step guide to filing a Foton warranty claim, including what's needed.

View procedure→

Talk to Us

Need an update
on your case?

Our support team can chase up status, request additional documentation, or help with anything else relating to your warranty claim.

Request a QuoteContact Foton

Next steps

  • Speak directly with a warranty specialist
  • Provide additional documentation if requested
  • Receive email updates as your case progresses