Warranty & claims in one place
Register products, lodge claims, check case status, and read warranty terms without hunting across multiple pages.
Support Center
Help, warranty,
and resources.
Everything you need to register a system, lodge a warranty claim, download technical documents, or get installer support — consolidated into one support centre.
- Up to 10-Year Warranty
- Reply Within 1 Business Day
- Australia-Wide Coverage
- Installer Tools Included
Warranty Toolkit
Everything you need,
end-to-end.
From registering a freshly-installed system through to lodging a service rebate — every warranty action lives in one place.
Support & Resources
Help, downloads,
and tools.
Technical resources, installer tools, and product documentation — alongside warranty services in one support centre.
Foton Support Promise
Simple access to
everything you need.
Support centre content is organised so homeowners, installers, and partners can find the right action quickly — without digging through the old site structure.
Australia-wide support
Local engineering team handles warranty claims, technical support, and project documentation across every state and territory.
Resources when you need them
Brochures, datasheets, installation guides, and installer rebate tools — available from the same support centre.
Partner & project support
Commercial, telecom, and utility-scale projects include project-specific documentation and dedicated technical assistance.
Need Help
Still can't find
what you need?
The Foton team can help with warranty, technical questions, downloads, or partner onboarding — Monday to Friday, 9 AM to 5 PM AEST.
Next steps
- Register a freshly-installed product
- Submit a warranty claim with documentation
- Contact our team for direct support